Encompass Expands Lenovo Parts Support to include both Idea and Think Computer BrandsKristin Hurst
Lawrenceville, Ga., November 8, 2016 – Encompass Supply Chain Solutions, Inc., a leading provider of 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced that in addition to the Lenovo Idea brand, it will provide computer parts support for the Think brand. Encompass recently received in substantial inventory comprising replacement parts for consumer and commercial Idea and Think tablets, laptops and desktops. Encompass supplies end users, authorized service centers, retailers and third-party administrators with genuine parts for out-of-warranty repairs; Lenovo provides in-warranty parts. To assist customers in quickly finding the Lenovo parts they need, Encompass developed a customized e-commerce web portal – lenovo.encompass.com.
Encompass first began supporting the Idea brand through an agreement with Lenovo executed last fall.
“We appreciate our growing partnership with Lenovo and the opportunity to now add repair parts for the Think brand,” said Eddie Cafferty, Encompass Director of Computer Vertical Business Development. “Backed by our extensive experience with Idea, we are well positioned to provide a superior experience to the Think customer base.”
Lenovo National Parts Sales Manager Mike Rumple agreed that Encompass’ success with the Idea brand will be extended to Think product support.
“Lenovo is dedicated to ensuring dependable access to the components needed to maintain our products post-warranty,” said Rumple. “Encompass has proven to be a strong partner that has so far delivered exceptional aftermarket service to our valued customers, and we expect this to continue.”
Lenovo is a US$39 billion personal technology company, the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smartphones. As a global Fortune 500 company, Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; Sao Paulo, Brazil, and Raleigh, North Carolina. For more information see www.lenovo.com.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.