Encompass Kicks Off 2017 with Record-Breaking GrowthKristin Hurst
Among contributing factors, company cites strategic partnerships, service enhancements and new lines
Lawrenceville, Ga., February 2, 2017 – Encompass Supply Chain Solutions, Inc. a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of replacement parts and finished goods, today announced it has experienced a significant uptick in revenue and units sold due to a number of innovative business factors.
The company’s growth increase into the first quarter of 2017 surpasses that of any other period within its nearly 65-year history. With roots in consumer electronics parts supply, Encompass today maintains one of the most diversified spare parts inventories in the country, distributing components for everything from major appliances and HVAC units to personal care items and computers. The company has been aggressively expanding into new vertical markets – such as the toy industry – to enhance single-source support to a host of clients, particularly warranty companies, service networks and major retailers.
“Encompass would not be experiencing this level of success without the vital relationships we have formed with world-leading OEM vendors, strategic business partners and service dealers,” said Encompass President and CEO Robert Coolidge. “They are our life line, and we appreciate the ongoing confidence they have in us to ensure superior service throughout the supply chain.”
To provide strong hands-on support, Encompass routinely embeds staff at client locations to offer fast assistance with claims resolution, parts procurement, end user support and more. Encompass is also one of the only distributors in the country to operate its own on-site repair and reverse logistics service to deliver comprehensive end-to-end solutions for every segment of the supply chain from forward logistics to returns management. Additionally, the company just opened a new Training Center at its Atlanta-area headquarters to help bolster the skillsets of field and depot service technicians across multiple disciplines.
All of these innovative business initiatives are clearly driving the company’s growth – as evidenced by recent month-over-month performance, according to Coolidge.
“Encompass has long realized that to remain a critical part of the supply chain, we must continue increasing our value to the entire industry beyond simply distributing spare parts for television repair,” he said. “What we’re seeing now in terms of business development is directly reflected in our strategy to broaden our services and product offerings and strengthen support to our business partners.”
Coolidge said the company plans to remain on its growth trajectory by focusing extensive resources on consumer e-commerce sales through improvements to its site, encompassparts.com, launch of a new finished goods-only website and search engine optimization efforts. Increasing the speed and efficiency of warehouse operations is another key area of opportunity, as well as seeking new business partners that realize the importance of a dependable aftermarket solution to retain brand loyalty.
“Our most successful clients are those that understand how critical it is to support their products after the sale,” said Coolidge. “Encompass provides an extra level of service that helps instill confidence in client brands among end users and service techs alike. It’s this type of unparalleled support that is expected to fuel our growth throughout 2017 and beyond.”
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.