Repair & Service

Encompass provides industry-leading service and repair for a full range of consumer and commercial products. We help manufacturers, retailers and warranty administrators dramatically extend product value with comprehensive aftermarket services. We are experts in:

  • Laptops & Tablets
  • Desktops
  • Mobile Devices
  • Printers
  • Medical Equipment
  • LCD/LED Televisions
  • Projectors
  • Audio Products
  • Navigational Devices
  • Security Equipment
  • Gaming Systems
  • Marine Electronics
  • Point-of-Sale Equipment
  • High-End Power Tools
  • Monitoring Devices
  • Printed Circuit Boards

Depot & Board Repair Services

With 25+ years of experience in board and depot repair, Encompass has pioneered and continually improved best practices to provide high-quality, cost-effective services for everything from information management to secure packaging and shipping. Key features of our services include:

  • Full diagnostic testing using state-of-the-art equipment
  • Repairs using approved replacement parts
  • Component-level board repair to minimize service costs
  • Outstanding quality
  • Fast turnaround time
  • Seasoned, certified electronics technicians
  • 90-day repair warranty

Advance Exchange Services

Encompass’ advance replacement service is the ideal option for end users who can’t afford downtime of their critical devices. Encompass warehouses, manages and ships products out as orders are received. We handle each step of the process, from managing shipping
requests and consigned inventory to tracking RMAs and defective product returns. Benefits of our fully tailored program include:

  • Unmatched refurbished product quality on all core returns
  • Complimentary consumer technical support
  • Lower repair, inventory and distribution costs
  • Custom packaging and shipping

Technical Support

Encompass can act as the single point-of-contact for your service inquiries — providing your customers with fast, professional resolution of product questions and issues. Key benefits:

  • Level II & III technical support to end user or peer-to-peer
  • Accurate diagnosis to maximize first-time parts identification
  • Leading-edge diagnostic and repair tools
  • Exceptional knowledge base with decades of
    accumulated data
  • Real-time reporting
  • Call Center staffed with certified technicians
  • Up-sell capabilities
  • Pay-for-support programs

Client Support

A combination of experience, professionalism and the
industry’s most advanced data management systems enable
Encompass to deliver programs that can be customized to meet specific business objectives. Key benefits:

  • Account implementation, including comprehensive process design, program development and testing
  • IT integration with any client platform
  • Customized web portals, real-time reporting, claim submittal
  • Call Center support